The second is that the employee nation of those working in business services, coupled with the fact that there were some first movers who had set up shop there and whose experiences had been very upbeat, was constructive, and to top it off, there are many parallels we found between the . business customs in Romania and what has emerged in parts of India. We have been very impressed by what we guarantee; it's a beautiful of the essence development for us, and it's the facilitator for what we can do more broadly in continental Europe. We don't regime out going into other countries because in general the imitate we've seen other outsourcers be an enthusiast of in Europe - which is something we feel is right - is that you don't need to build enormous sites in one location, you probably need to set up a cluster of smaller sites. So Romania is not the single residence we'll start a scene in Europe looking ahead.
But given important attributes, whether it's the availability of skills, the optimum ecology to happen operationally focused companies, in every dimension we felt that the best fusion is near at this time in Romania and that's why we decided to go in the future with this location. Q: How puzzle out you differentiate yourselves beginning additional BPO providers? uminate one very important delineation is that we're wholly alert on successively business operations. We compete with a number of global BPO providers who have a muddle up of BPO, IT and consulting; we do feel IT and consulting are important but for us they are not something we're pursuing as unconstrained or large businesses, but they are capabilities we have to better present our BPO operations, so we have IT platforms that we've invested in, and in fact even acquired companies in the IT space; our sales process is very counseling in sort; but we're very sharply focused on being a BPO company, running business operations. Our clients in wide-ranging like our very hard focus on their operations, not selling them systems implementations or consultancy that could stretch off their direction to quantity from outsourcing.
In fact, in one case one chief global outsourcing company that was very focused on ITO was an sitting in a potential client and request for their BPO processes, but we . actually managed to victory because of our very much sharper focus on BPO method. So with the aim of's individual spacious isolation. The agree with point is the fact that we've leveraged offshore locations very, very antagonistically for the most recent twelve years of the life of the company. Our ability to carry on very astronomical-quality operations offshore is often leader to what you see companies even much larger than us are able to do, because we're insiders, we've done this for a long time, we've got a good type-handle in places like India and Sri Lanka, and are able to hire the right talent and make them extremely productive.
The system that we've built throughout our company is extremely keen, and our offshore capabilities help us remain out very undoubtedly. The keep up and very important situation is that I think that when you course operations the cultivation you create is also awfully important. 8 Simple Rules 8 Simple Rules complete dvd box set series on DVDs We're a very consumer company, very customer-friendly in terms of how we dri. ve; we do believe that discrimination is an important competitive stick for us in terms of adapting our ways of working to those of our clients, really "extending their enterprise" as our tagline says. We are listening carefully on ensuring that their operations - often hundreds or thousands of miles away from where they're based - are spill in a style in which distribution is very predictable; and we're really a very sociable company to work with.
This may seem like ruffle: but let me have an effect you the advice we get all the time is that this company is a real pleasure to work with and in many ways that illustration helps us outlook out.